CUSTOMER SERVICE

Customer Service Guides

The Customer Service Guides represent the friendly, affable faces of JUTC and are located at the HWTTC.They assist the commuters generally on matters pertaining to routes, tickets and schedules. They also provide special assistance to disabled commuters using the facilities.

JUTC toll-free line

We operate a Cutomer Service toll-free line 1-888-588-2287 where commuters can call this number from 6am-9pm on matters regarding the JUTC.

Lost and Found

Passengers who have lost their Smart Card or their personal belongings while riding the bus can call the dispatch department at the respective depot using the telephone numbers listed between the hours of 8 am and 4:30 pm to confirm if the item has been turned in.

Report the lost item and the route number of the bus you were traveling when the item was lost. Items can be identified and picked up at the depots. Purses, wallets and medications that are found are always given special consideration for quick return to the owner. All other found items, if found, can be picked up the next day after 11 am.

Please remember to call before you come to make sure we've found your lost item.
The JUTC is not responsible for lost or stolen items. However, when possible, lost and found items are kept for up to 30 days. Perishable items such as food or beverages will be disposed of.

To contact the respective dispatch departments, you may call:

Portmore Depot
1
20
1A
20A
3A
101
3
123
6
124
7A
125
7
126
8
127
8A
128
12A
130
12
295
16A
303
16
315
17
316
17A
318
18
320
18A
445
19A
 
   
Rockfort Depot
Rockfort Depot
49
81
50
83
51
83EX
51EX
84
61
85
66
86
68
88
72
89
74
97
75
97EX
75EX
98
76
99
77
99EX
77EX
102
78
600
78EX
900
   
Spanish Town Depot
21
32
21EX
44
21AX
46
22
46EX
22A
47
23A
47EX
30
500
31
600
31A
700  

 

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