FREQUENTLY ASKED QUESTIONS

Question: How do I report a JUTC employee for inappropriate behaviour?
Answer: If it’s a bus crew on duty:
 
1. Record the fleet number of the bus (e.g. 01A1034) or The license plate number.
2. Record the route number (e.g. 42/3 – which means route 42 the third bus).
3. Record the time, the particulars of the infraction and the direction the unit was traveling in.
4. Call 1-888-JUTC-BUS and give the information to the Customer Service Agent.
If it’s a member of the inspectorate (stationary):
5. Record the time, area, and particulars of the incident (specify male or female inspector)
6.

Call 1-888-JUTC BUS and give the information to the Customer Service Agent.

If it’s a member of the inspectorate (mobile):

7. Write down the time, area, and particulars of the incident along with the license plate number of the motor vehicle/cycle.
8.

Call 1-888-JUTC BUS and give the information to the Customer Service Agent.

If you do not feel satisfied with the feedback received you may write to:

The Manager, The Service Planning Department
The Jamaica Urban Transit Company
Braeton, Portmore, St. Catherine.

 

Question: Why is it important to retain my ticket until the end of the journey?
Answer: In the event of accidental injury  while you are a passenger on a JUTC bus, your ticket is your proof of ridership. Inspectors also do ticket checks from time to time to ensure that all passengers are paid up and have been issued the correct ticket for the equivalent journey.
   
Question: How many routes are operated by the JUTC?
Answer: There are currently eighty-two (82) routes being operated by the JUTC.
   
Question: Who is Eligible for The Disabled-Person's Transit Service?
Answer:

Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment)  to board, ride, or disembark from any vehicle on the system.

This applies to an individual who cannot independently negotiate the fixed route bus system (board, ride or disembark from a bus).

   
Question: What Procedures do you have in place in Case
of an Accident or an Emergency?
Answer:

In the event of an accident or emergency, please remain calm and follow the instructions of the driver.

A rider who becomes ill, or notices another rider who may be ill, should immediately inform the driver.

   
Question: Do you Continue Normal Bus Services During Times of Inclement Weather?
Answer: JUTC reserves the right to suspend, modify or cancel service during times of hazardous weather conditions that may jeopardize the safety of our riders and employees. On bad weather days, listen to the school closure reports on the radio or television. Service announcements will be included with school closure information and other bulletins The Scheduling office will also be able to tell you if service is canceled or not.
   

If you have a question that you did not get see an answer for, please submit it in our Feedback page.

 

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