| |
| Answer: |
If it’s a bus crew on duty: |
| |
| 1. |
Record the fleet number of the
bus (e.g. 01A1034) or The license plate
number. |
| 2. |
Record the route number (e.g. 42/3 –
which means route 42 the third bus). |
| 3. |
Record the time, the particulars of the
infraction and the direction the unit was traveling
in. |
| 4. |
Call 1-888-JUTC-BUS and give the information
to the Customer Service Agent.
If it’s a member of the inspectorate
(stationary): |
| 5. |
Record the time, area, and particulars of
the incident (specify male or female inspector)
|
| 6. |
Call 1-888-JUTC
BUS and give the information
to the Customer Service Agent.
If it’s a member of the inspectorate
(mobile): |
| 7. |
Write down the time, area, and particulars
of the incident along with the license plate
number of the motor vehicle/cycle. |
| 8. |
Call 1-888-JUTC BUS and give the information
to the Customer Service Agent.
If you do not feel satisfied with the feedback
received you may write to:
The Manager, The Service Planning
Department
The Jamaica Urban Transit Company
Braeton, Portmore, St. Catherine. |
|
| Answer: |
In the event of accidental injury while you are a passenger on a JUTC bus, your ticket
is your proof of ridership. Inspectors also do ticket
checks from time to time to ensure that all passengers
are paid up and have been issued the correct ticket
for the equivalent journey. |
| |
|
| Answer: |
There are currently eighty-two (82) routes being
operated by the JUTC. |
| |
|
| Answer: |
Any individual with a disability who is unable,
as a result of a physical or mental impairment
(including a vision impairment) to board, ride, or disembark from any
vehicle on the system.
This applies to an individual who cannot independently
negotiate the fixed route bus system (board, ride
or disembark from a bus). |
| |
|
|
| Answer: |
In the event of an accident or emergency, please
remain calm and follow the instructions of the
driver.
A rider who becomes ill, or notices another rider
who may be ill, should immediately inform the
driver. |
| |
|
|
| Answer: |
JUTC reserves the right to suspend, modify or
cancel service during times of hazardous weather
conditions that may jeopardize the safety of our
riders and employees. On bad weather days, listen
to the school closure reports on the radio or television.
Service announcements will be included with school
closure information and other bulletins The Scheduling
office will also be able to tell you if service
is canceled or not. |
| |
|
If you have a question that you did not get see an
answer for, please submit it in our Feedback page.
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|
